We’re here to help you feel confident, comfortable, and beautiful—from order to delivery.
Our team typically replies within 24–48 business hours (Mon–Fri).
📩 Email Support
-General & Order Support: thewaistsnatcher.help@gmail.com
Need to update your shipping address? Email us within 24 hours of placing your order so we can try to update it before fulfillment.
💬 How We Can Help
-Order status & tracking
-Sizing guidance (send your waist measurement in inches)
-Product & material questions (our trainers are 100% latex)
-Pre-orders & back-orders
🕒 Processing & Shipping Reminder
Due to high order volume, processing and shipping take 2–3 weeks.
Holidays, natural disasters, or pandemics may impact delivery times.
🔐 Lost/Delivered-But-Not-Received Packages
We’re not responsible for lost or stolen packages. Please contact the carrier with your tracking number. If you need help, email us and we’ll guide you on next steps.
📏 Sizing Help (Important)
Please measure your waist before ordering.
Our trainers are 100% latex—do not size down. If you’re unsure, email us and we’ll help you select the right size.
🔄 Returns & Exchanges
All sales are final. We do not offer returns or exchanges.
Review our full Refund Policy for details.